At Monde Nissin Australia (MNA), we’re passionate about our vision, simply good for people and planet. As a leading food manufacturer, our iconic brands including Black Swan, nudie, Peckish and Quorn, reflect our commitment to quality, innovation, and sustainability. Join a team that’s dedicated to making a positive impact through real food, continuous improvement, and care for our communities and the environment.
The Opportunity:
We are currently looking for a part-time customer service officer to be part of our Business Excellence Team based at our Mulgrave head office. This person will be reliable, energetic & excellent at working within a part-time team.
Key Responsibilities:
- Enter customer orders accurately and on time
- Receive EDI orders from our major customer
- Send EDI orders to our 3PL sites
- Investigate returns, rejections or claim notices from customers
- Liaise with customers, warehouse sites and transport providers to provide accurate details to customer queries
- Receive and enter any complaint or queries into our QA register
- Work closely with our customer service team leader & demand/supply planners to ensure our major orders are filled or any shortages are communicated effectively
To Succeed With Us:
- Experience working in customer service
- Good knowledge of Microsoft tools – Word, Excel, Outlook
- A good knowledge of ERP system, especially Pronto
- Experience working with a ticketing system on a group inbox
- Proven attention to detail
- Strong organisational and time management skills with the ability to meet deadlines
- Driven by delivering solutions rather than only reporting problems
- Patience, care and collaboration focused
The Perks – We Can Offer:
- Hybrid working model – enjoy the flexibility of working from home up to 2 days a week
- A collaborative, inclusive and engaging culture – be part of a team that genuinely values its people
- Reward & Recognition program – we celebrate the hard work and dedication of our teams
- Access to Telus Health EAP– free, confidential counselling available 24/7 to support your wellbeing
- Annual flu shots and skin checks – complimentary onsite health services to keep you safe and healthy
If you're ready to excel in your career, make an impact and be part of a team that lives by excellence, teamwork, care and fun don’t wait – APPLY NOW!
No recruitment firm resumes will be considered.
Not sure you tick every box?
At Monde Nissin Australia, we believe that diversity of thought, background, and experience makes us stronger. We are committed to fostering an inclusive workplace where all individuals feel respected, supported, and valued.
We welcome applications from people of all backgrounds and experiences. Our recruitment practices are designed to be transparent and equitable, ensuring all candidates have equal opportunity to thrive.
If you require adjustments to the recruitment process or working arrangements, we encourage you to let us know—we’re committed to providing a fair and accessible experience for everyone.
Join us in creating a workplace that’s Simply Good for People & Planet.
